Shipping policy

Shipping Policy

Last updated: July 8, 2026

Where We Ship From

All orders are fulfilled from Amazon's U.S. fulfillment centers through our fulfillment partnership with Amazon. This means your order is picked, packed, and shipped by the same network that powers Amazon deliveries. Fast, reliable, and fully tracked.

Because orders ship from Amazon's warehouses, your package may arrive in Amazon branded packaging. Nothing on the outside of the box indicates what's inside.

Processing Time

Orders are typically processed and handed to the carrier within 1 to 2 business days of purchase. Orders placed on weekends or U.S. holidays begin processing the next business day.

Delivery Times

Standard Shipping: 3 to 5 business days after processing

Expedited Shipping (where offered at checkout): 2 to 3 business days after processing

Buy with Prime orders: Delivered with Prime delivery speeds, typically 1 to 2 business days. Your estimated delivery date is shown at checkout when you use Buy with Prime.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high volume periods.

Shipping Rates

Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase. Buy with Prime orders include fast, free delivery as part of your Prime benefits.

Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Tracking may take up to 24 hours to show movement after you receive the email. Buy with Prime orders can also be tracked through your Amazon account.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories where carrier service is available. We do not ship internationally at this time.

Split Shipments

If you order multiple items, they may ship separately from different fulfillment centers and arrive at different times. You'll receive tracking for each shipment, and you won't be charged extra for split shipments.

Address Changes & Order Cancellations

Because our fulfillment process begins quickly, we can only change a shipping address or cancel an order before it enters fulfillment, usually within a few hours of purchase. Contact us as soon as possible at tfortech@modtechsupply.net and we'll do our best to accommodate.

We are not responsible for orders shipped to an incorrect address provided at checkout.

Returns & Return Shipping

Returns are accepted within 30 days of delivery under our Refund Policy. Return shipping is the customer's responsibility. You purchase your own return label and ship the item back to us, and your refund is issued to your original payment method once the return is received and inspected. To start a return, email tfortech@modtechsupply.net.

Lost, Delayed, or Damaged Packages

If your tracking shows delivered but you haven't received your package, please wait 48 hours (carriers sometimes mark packages delivered early) and check with neighbors or your building's mail area. If it still hasn't arrived, contact us at tfortech@modtechsupply.net and we'll make it right, whether that's a replacement or a refund.

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging.

Questions?

Reach us anytime at tfortech@modtechsupply.net and we'll respond within 1 hour. Typically faster.